Refund and Returns Policy

Effective Date: October 14, 2026 Last Updated: October 14, 2026

At Authentix Sneaker & Clothing, we want you to feel confident about every purchase. If an item is not the right fit, please review the policy below and contact us so we can help.

1. Return window

You may request a return within 30 calendar days of delivery. The return period begins on the date the carrier’s tracking information shows that your order was delivered.

To start a return, email [email protected] with your order number, the item you would like to return, and the reason for the return. Your request must be submitted before the 30-day return window closes.

2. Return eligibility

To be eligible for a return, an item must be:

• Unworn and unused.
• Tried on indoors only, on a clean surface.
• Clean and free from marks, odors, pet hair, stains, or other signs of use.
• In its original condition.
• Returned with the original packaging, including the original shoe box where provided.
• Returned with all original tags, accessories, and included materials.

Please do not use the original shoe box as the shipping box. Place it inside an outer shipping box so it is protected during transit.

Items that have been worn outdoors, washed, altered, damaged after delivery, or returned with missing parts may not qualify for a refund.

3. Non-returnable items

The following items are not eligible for return unless required by applicable law or otherwise approved by Authentix in writing:

• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without original packaging when that packaging was supplied with the order.
• Items marked Final Sale, Clearance, or Non-Returnable at the time of purchase.
• Gift cards, if offered.
• Personalized, customized, or modified items, if offered.
• Items returned after the 30-calendar-day return window.

If an item arrives damaged, defective, or different from the item ordered, contact us before sending it back. We will review the issue and provide the appropriate instructions.

4. Return shipping costs

If you are returning an item because you changed your mind, selected the wrong size, or no longer want the item, you are responsible for the return shipping cost.

If we sent the wrong item, or the item arrived damaged or defective, contact us at [email protected] before returning it. After we review the issue, Authentix may provide return-shipping instructions or a return label, or otherwise resolve the matter in accordance with applicable law.

Original shipping charges are non-refundable unless the return is caused by our error or the item arrived damaged or defective.

5. How to request a return

Please follow these steps:

1. Email [email protected] within 30 calendar days of delivery. Include your order number, the item name, and the reason for the return.
2. Wait for our return instructions before shipping the item. Returns sent without prior authorization may be delayed or refused.
3. Pack the item securely with its original packaging and send it using the instructions provided by Authentix.
4. Keep your tracking number and shipping receipt until we confirm that your return has been received and reviewed.

The return address and any required instructions will be provided after your return request is approved. Do not send a return to the store address unless we specifically instruct you to do so.

6. Inspection and approval

When we receive your return, we will inspect the item. Approval is based on the return conditions described in this policy.

If the item does not meet those conditions, we may decline the refund or, where permitted by law, offer a partial refund based on the item’s condition. If a return is declined, we will contact you with the next available option.

7. Refund processing

After an approved return is received and inspected, Authentix will process the refund within 7 business days.

The refund will be issued to the original payment method. Your bank, credit card issuer, or PayPal may require additional time to post the refund to your account. Authentix does not control that posting time.

8. Exchanges

If you need a different size, color, or style, contact [email protected]. An exchange depends on current inventory and is subject to the same condition requirements as a return.

If the requested replacement is unavailable, we may process the item as a return and refund according to this policy.

9. Order cancellations

If you need to cancel an order, contact us as soon as possible at [email protected]. We will try to stop or cancel the order before it enters fulfillment or shipment.

Once an order has shipped, it may need to be handled as a return under this policy.

10. Late, missing, or damaged returns

Use a trackable shipping service when sending a return. Authentix is not responsible for a return package that is lost or damaged while being shipped to us until it is received at our designated return location.

If your order arrives damaged, contact us promptly and include photographs of the packaging and the item. Please do not discard the packaging before we review the claim.

11. Contact us

Questions about returns or refunds may be sent to:

Authentix Sneaker & Clothing 143 Harvard Ave N #A Claremont, CA 91711 United States Phone: +1 (909) 625-3289 Email: [email protected]

Customer support is available Monday through Saturday, 11:00 AM to 6:00 PM Pacific Time.

12. Policy changes

We may update this Return & Refund Policy when our business practices, services, or legal obligations change. The version posted on this page will apply to eligible requests made on or after its effective date.